Dried Florals - Important Information

Dispatch & Delivery Times 

Our fleurs are skilfully handcrafted and usually assembled on a made to order basis, please be aware that during busy periods our bouquets & potted arrangements can take up 1-5 days to assemble and dispatch from our studio. Once you receive shipping details including your tracking reference allow 1-7 days for you receive your order. For express post please allow 2-3 days – all shipping estimates provided are from the time of dispatch and not time of purchase. Whilst we always do our best to ensure an exceptionally fast turnaround on all our creations, we want every bouquet to be perfect. 

Disclaimer 

Whilst we wish we could, unfortunately we cannot guarantee your delivery timeframe. All timeframes supplied by Our floral supplier are our best estimate only and we will not be liable for any loss or damage incurred from any reasonable/unavoidable delay.

Refunds & Returns 

Fleurs 

Our fleurs are a natural product, therefore: 

  1. We do not offer refunds or exchanges on any of our items for change of mind after an order has been processed. 
  2. All images provided on our website/social media accounts are for illustrative purposes only and may vary in colour, shape and size. Unfortunately, we do not provide and exchange or refund due to these discrepancies. 
  3. Remember, your fleurs are delicate and need to be treated with extreme care when unpacking, we cannot provide a refund or exchange for an item that has been damaged after its wrapping has been removed. 

    Damaged Items 

    If you receive your order from us and you believe your goods have been damaged in transit, do not unwrap your flowers as this may cause further damage to the item. Please contact us immediately by sending an email to hello.stashnco@gmail.com attaching as many photos of the item as possible and we will respond to you ASAP. 

    Incorrect Items 

    If you believe to have received an incorrect item or you believe there to be items missing from your order, please email us at hello.stashnco@gmail.com so we can resolve the issue. 

    Returns 

    Whilst we do hope this never happens to you, In the case we agree to return/refund an item you must return via post to us the goods purchased in their original condition and packaging with all tags, wrapping etc. intact. A refund or exchanged will only be processed once the original goods are returned and, in our possession. You will be liable for any postage or shipping costs associated with returning the goods. 
 

Product Disclaimer 

All our fleurs are completely natural and made exclusively of organic materials. For this reason, some inconsistencies in colour, shape or size may vary to our displayed bunches and arrangement on our website. Our fleurs are skilfully handcrafted and usually assembled on a made to order basis, please be aware that during busy periods our bouquets & potted arrangements can take up to 5 days to assemble and dispatch from our workshop. 

It is also important to note that some fleurs may be subject to availability depending on the season. If a specific flower is unavailable, an equivalent flower of similar appearance may be substituted without notice – of cause, on most occasions we will promptly inform you of such occurrence. 

For any questions please contact our friendly team at hello.stashnco@gmail.com