Shipping & Returns

Processing times:

Once you place an order, please allow 2- 8 business days for processing, depending on your item purchased. Some items like, custom tees, throws and décor items are printed exclusively just for you. They are made to order, whilst other items are in stock and ready to ship. We do not ship out on Saturday and Sunday. Orders processed on a weekend will be shipped on Monday (with the exception of public holidays).

Shipping times:

Please allow between 2-14 days for shipping. As expected COVID-19 and changing restrictions has impacted postage times. For National delivery updates please click here  for International delivery updates please click here

How do I check the status of my order

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at hello.stashnco@gmail.com with your name and order number, and we will look into it for you.

Where will my order ship from

Some items are in stock and will ship locally from our office in Australia.

Other items are made on a print to order basis and will ship locally from Australia or by use of a fulfilment company with facilities worldwide.

Will I be charged customs for my order

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties, and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following

*Check your shipping confirmation email for any mistakes in the delivery address

*Ask your local post office if they have your package

*Stop by your neighbours in case the courier left the package with them

If the shopping address was correct and the package wasn’t left at the post office or at your neighbours, get in touch with us at hello.stashn.co@gmail.com with your order number

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

 

Return Policy

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our office or our printing facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our office or our printing facility and you will be liable for the cost of a reshipment to yourself (if applicable).

Can I cancel or exchange my order?

Once your order hits our database, it begins getting processed immediately. Because of this, we DO NOT honour cancellations.

Size exchanges

Some of our fashion and décor items are printed on demand, meaning this is printed just for you. Please contact us at hello.stashnco@gmail.com to discuss your sizing questions or concerns and we can review your request.

Damaged/mislabelled/missing items

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello.stashnco@gmail.com within 5 business days and no later than 4 weeks of receiving your order. Please include photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date

Change of Mind/Buyers remorse

Stashnco Returns policy only covers damaged and mislabelled items. We do not offer refunds for change of mind.